Delivery terms & Conditions Drinks-Quest
Where do you deliver to?
The shopping cart on this website can process orders for delivery to the UK, Northern Island, Scottish Islands/Highlands, Jersey, Guernsey, Isle of man, Republic of Ireland, Austria, Belguim, Czech Republic, Denmark, Finland, France, Germany, Iceland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, Bulgaria. If you need information about deliveries to other countries and territories, please email us and we will reply as soon as possible. By special arrangement, we may be able to ship orders to other parts of the world so please contact us if you need assistance.
The rates for deliveries to Scotland are based on postcodes as we use a national courier for all deliveries. You will be asked to confirm your postcode at the checkout and the rate will be calculated in your shopping basket. All Scottish postcodes are classed as lowlands by our couriers except the following: AB37-38, AB40-56, FK17-21, HS1-9, KA27-28, KW15-17, IV1-63, PA20-80, PH15-50, ZE1-3. These are charged at either the 'Highlands' or 'Islands' rates detailed below.
Is there anything else I should know?
Daily order cut-off will be 11:30a.m. each day. Orders received before 11:30a.m. on day 1 will be picked and despatched for delivery day 2. Orders received after 11:30a.m. on day 1 will be picked and despatched on day 2, for delivery on day 3.
We use a national courier service for all our deliveries. Deliveries are not made on Saturdays or Sundays and Bank Holidays. All deliveries require a signature, so please ensure the delivery address is one where a delivery can be accepted. We are unable to leave goods outside unattended premises.
Please also bear in mind that we are drinks distributors and not couriers. We pride ourselves on our service, and while that means that we despatch within 24 hours on a next business day service, the deliveries themselves are obviously outside of our control and are subject to variations in weather conditions, localised traffic issues or other factors that could disrupt the service they provide to you. We're therefore not responsible for any such delay or consequential loss, but we will of course track your order and do everything in our power to both keep you informed and liaise with the courier to help get your consignment delivered on time.
If you have any queries concerning your order, please do not hesitate to contact us. We work closely with our courier partners to ensure the best possible delivery service to all destinations while keeping the prices as low as possible.
Cancellation and changes
Please notify cancellation and changes to your order by sending an email to email@example.com. If your order has not been processed then it will be possible to cancel or amend the order as requested. However, if the order has been processed and despatched, then you may wish to return the items for a full refund less any delivery charges.